eSimplicity Resource Center
Customer Stories
Customer Stories
eSimplicity re-engineered how the platform handled concurrent requests and database interactions, aligning application-level behavior with real user demand. By tuning Asynchronous Server Gateway Interface (ASGI) workers, thread pools, connection pooling, and container auto-scaling triggers, the team dramatically increased per-container throughput while preserving reliability and standards-based API access.
eSimplicity’s modernization of T-MSIS turned a manual, high-risk system into a scalable, resilient platform. With 99.76% uptime and streamlined operations, CMS now processes over 12 petabytes of Medicaid data each year, responds more quickly to policy needs, prevents waste, and focuses on improving care for more than 85 million beneficiaries.
The Databricks implementation revolutionized CMS’s analytics capabilities by cutting runtimes, enhancing user experience, and supporting secure, large-scale data processing. It delivered immediate performance gains, empowered analysts with modern tools, and established a scalable foundation for AI-driven insights and future healthcare data innovation.
OPR 3.0 delivered significant improvements in speed, scalability, accessibility, and usability. It reduced user friction, accelerated deployments, and fostered cross-functional collaboration—establishing a new benchmark for digital service delivery within the Department of State’s CA/CST organization.
With eSimplicity’s support, DHS maintains uninterrupted, secure communications across operations that range from disaster response to national security. Our work helps prevent signal interference, supports new technology development, and ensures DHS maintains a voice in national spectrum policy decisions. This aids DHS in providing faster responses, safer operations, and better protection for the public.
With eSimplicity’s support, the FCC gains greater confidence in the accuracy of the nationwide broadband coverage maps used to allocate Federal funding. Our work identifies gaps in service and helps resolve disputes and improve broadband coverage accuracy, ultimately advancing efforts to close the digital divide and ensure equitable broadband access across the country.
eSimplicity linked customers with tools and data to reduce wasteful overhead and saving time and money across the DAF. eSimplicity provides ongoing support to the DAF’s Envision users through user engagement forums, help-desk support, routine publications, public virtual and in-person meetings, and calls with users to help them with their problems.
Partnering with the OIG to create a solution powered by AI to define the evolving fraud landscape and identify actionable leads for investigators.










